Refund policy
**Article 1 - Shipping**
We have chosen to work directly with our suppliers, selecting only those who pass strict quality control checks. This allows us to significantly reduce transportation and storage costs, resulting in more competitive prices for our customers without compromising on product quality.
**Article 2 - Delivery**
All orders are shipped by the supplier within 3 business days and include a tracking code to monitor the shipment. Due to current circumstances, delivery times may range from 7 to 15 business days. We are working hard to shorten this time and ensure the fastest possible delivery. During holiday periods, deliveries may be delayed by an additional 3-7 days.
**Article 3 - Returns**
Customers have the right to return products within 30 days of receiving them, without needing to provide a reason. After contacting us and receiving the return address, the customer must return the product within 30 days. Return shipping costs are covered by the customer, but if the product is returned with all accessories and, if possible, in its original packaging, a refund will be processed within 7 business days from the time we receive the return.
If the customer sends the return to the wrong address or the package is lost by the chosen courier, the customer will be responsible for resending the product to the correct address provided by us. Unfortunately, we cannot process a refund until the product is properly received.
**In case of an incomplete address provided by the customer**
If the customer provides an incomplete address, we will contact them via email to obtain the missing information. If there is no response, any delivery delays will be the customer's responsibility.
**If the customer is unavailable at the time of delivery**
If the customer is not present to receive the shipment, provided the wrong address, or incorrect contact details, they should inform us in advance. After a failed delivery attempt, the customer has 7 business days to collect the package from the warehouse or pick-up point. If the order is not collected, we are not responsible for any damages or disposal of the order by the warehouse or courier. In such a case, the customer may request a refund of 70% of the order value.
**If the customer refuses to accept the package**
If the customer refuses to accept the package, they will not be entitled to request a refund.
For any questions or concerns, our customer service department is available at the email address:
info@armoniva.com
**In case of our error (missing or defective product)**
In rare cases, errors on our part may occur, such as sending a missing or defective product. In this case, we will resend the correct product at no additional cost to the customer. The customer may also choose a voucher of equal value, which can be used for any available products in our store. If the customer prefers a refund, the defective product must be returned to our warehouse at the customer's expense.
**Order cancellation**
After confirming the order, the customer may request full or partial cancellation only after agreement with the seller. In the case of cancellation, the customer will be required to cover any costs incurred by the seller, including damages and lost profits, amounting to 30% of the order value.
We have chosen to work directly with our suppliers, selecting only those who pass strict quality control checks. This allows us to significantly reduce transportation and storage costs, resulting in more competitive prices for our customers without compromising on product quality.
**Article 2 - Delivery**
All orders are shipped by the supplier within 3 business days and include a tracking code to monitor the shipment. Due to current circumstances, delivery times may range from 7 to 15 business days. We are working hard to shorten this time and ensure the fastest possible delivery. During holiday periods, deliveries may be delayed by an additional 3-7 days.
**Article 3 - Returns**
Customers have the right to return products within 30 days of receiving them, without needing to provide a reason. After contacting us and receiving the return address, the customer must return the product within 30 days. Return shipping costs are covered by the customer, but if the product is returned with all accessories and, if possible, in its original packaging, a refund will be processed within 7 business days from the time we receive the return.
If the customer sends the return to the wrong address or the package is lost by the chosen courier, the customer will be responsible for resending the product to the correct address provided by us. Unfortunately, we cannot process a refund until the product is properly received.
**In case of an incomplete address provided by the customer**
If the customer provides an incomplete address, we will contact them via email to obtain the missing information. If there is no response, any delivery delays will be the customer's responsibility.
**If the customer is unavailable at the time of delivery**
If the customer is not present to receive the shipment, provided the wrong address, or incorrect contact details, they should inform us in advance. After a failed delivery attempt, the customer has 7 business days to collect the package from the warehouse or pick-up point. If the order is not collected, we are not responsible for any damages or disposal of the order by the warehouse or courier. In such a case, the customer may request a refund of 70% of the order value.
**If the customer refuses to accept the package**
If the customer refuses to accept the package, they will not be entitled to request a refund.
For any questions or concerns, our customer service department is available at the email address:
info@armoniva.com
**In case of our error (missing or defective product)**
In rare cases, errors on our part may occur, such as sending a missing or defective product. In this case, we will resend the correct product at no additional cost to the customer. The customer may also choose a voucher of equal value, which can be used for any available products in our store. If the customer prefers a refund, the defective product must be returned to our warehouse at the customer's expense.
**Order cancellation**
After confirming the order, the customer may request full or partial cancellation only after agreement with the seller. In the case of cancellation, the customer will be required to cover any costs incurred by the seller, including damages and lost profits, amounting to 30% of the order value.